Shop Policies

Shipping

Processing Time

The time I need to prepare an order for shipping varies. For details, please see the individual item.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. It is the consumer’s responsibility to ensure compliance. Stoned Queen is not responsible for delays.

Payment Options

We keep all of your payment information secure. Major credit cards accepted.

Returns & Exchanges

I gladly accept returns and exchanges

Contact me within: 7 days of deliveryShip items back within: 30 days of delivery

I don’t accept cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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